Self Storage Richmond Terms and Conditions of Service

These Terms and Conditions set out the basis on which Self Storage Richmond provides self storage and related removal and handling services. By making a booking, paying a deposit, accessing a storage unit, or using any associated removal or transport service, you agree to be bound by these Terms and Conditions.

These Terms and Conditions are intended to apply to consumer and business customers alike, except where clearly stated otherwise. Please read them carefully before entering into any agreement with us.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company entering into a contract with Self Storage Richmond for storage and or removal services.

We, us, our means Self Storage Richmond, the provider of the storage facility and any related services.

Storage Unit means the storage room, container, locker, or other storage space allocated to you at our facility.

Services means self storage, handling, packing, loading, unloading, transport, and any other services we agree to provide.

Goods means the items that you store with us or that we handle or transport for you as part of a removal or related service.

Site means the storage premises and any associated yards, loading areas, access ways, and office space under our control.

Booking Process

Bookings for storage or any removal or handling services are subject to availability and to these Terms and Conditions. We may require you to complete a booking form or order confirmation, whether online or in person, and to provide accurate personal details, including your full name, address, and valid identification.

A booking is deemed to be an offer by you to purchase services from us in accordance with these Terms and Conditions. We reserve the right to accept or reject your booking at our sole discretion. A contract is formed only when we confirm your booking in writing, issue a rental agreement, or otherwise accept your booking by providing access to a Storage Unit or commencing the agreed services.

We may request a deposit or advance payment as part of the booking process. Where a deposit is requested, your booking will not be secured until the deposit has been received by us in cleared funds.

For removal and transport services associated with your storage, such as collection or delivery of your Goods, we may require details of the addresses involved, access restrictions, parking arrangements, and the approximate volume or nature of the Goods. You must provide accurate and complete information so that we can schedule staff, vehicles, and equipment appropriately.

Customer Obligations

You must ensure that all information you provide to us is true, accurate, and up to date. You must promptly notify us of any change to your contact details, billing address, or authorised persons who may access your Storage Unit or arrange services on your behalf.

You must not store or permit to be stored in the Storage Unit any items that are prohibited by law or by these Terms and Conditions. You must comply with all security, access, health and safety, and operational rules that we may notify to you from time to time.

Where you engage us for removal or transport services, you must ensure that we have suitable access to the premises at the agreed time, including any necessary parking arrangements. You are responsible for any parking permits or parking charges at your address and shall reimburse us for any unavoidable penalties arising from insufficient access information or instructions provided by you.

Access to the Site and Storage Unit

Access to the Site and your Storage Unit is granted only to you and to any persons authorised by you in writing, subject always to these Terms and Conditions. You are responsible for the conduct of any person you authorise and for any actions they take on the Site.

We may restrict access to the Site or to certain areas for reasons including security, maintenance, health and safety, or legal requirements. We will endeavour to provide reasonable notice of any planned disruptions to access, but we may, without notice, temporarily close or restrict access where urgent action is required.

You must not share access codes or keys with unauthorised persons. You are responsible for keeping your keys, access codes, and any other security devices safe. We are not liable for unauthorised access resulting from your failure to safeguard these items.

Payments and Charges

All storage fees and service charges are payable in advance unless otherwise agreed in writing. For ongoing storage, fees are usually charged on a monthly or weekly basis, and payment is due on or before the agreed due date. You must ensure that payment reaches us in cleared funds by the due date.

We may require payment by specific methods, such as card, bank transfer, or recurring payment, and we may refuse to accept cash at our discretion. You are responsible for any charges levied by your payment provider.

If you fail to pay any amount due on time, we may charge interest on the overdue amount at the statutory rate and or an administration fee for late or failed payments. We also reserve the right to deny access to your Storage Unit, suspend services, or exercise a lien over your Goods until all outstanding sums, including charges and costs, are paid in full.

We may review and vary our fees and charges from time to time. For ongoing storage agreements, we will provide reasonable notice of any change to the periodic rental charge. Continued use of the Storage Unit after the effective date of the change constitutes your acceptance of the revised charges.

Deposits and Security

We may require a security deposit as a condition of providing storage or related services. The amount of any deposit will be notified to you at the time of booking. The deposit is held as security against unpaid charges, damage to the Storage Unit or Site, and any breach of these Terms and Conditions.

At the end of the agreement, subject to all sums being paid in full and the Storage Unit being returned in a clean and undamaged condition, the deposit or any balance of it will be refunded to you. We may deduct from the deposit any sums due to us, including cleaning costs, repair costs, waste disposal fees, and overdue charges.

Customer Right to Cancel and Amendments

If you are a consumer and you make a booking at a distance, such as online or by telephone, you may have a statutory right to cancel within a limited cooling-off period, provided that services have not begun. Where such rights apply, we will provide the relevant statutory information and honour your entitlements.

Outside any statutory cooling-off period, you may cancel or amend your booking by giving us reasonable notice in writing. For removal or transport services, we may apply cancellation charges where you cancel or significantly change your booking within a specified period before the scheduled date. Any such charges will be explained at the time of booking.

For ongoing storage, you may terminate your agreement by giving us the period of notice specified in the storage agreement. You must remove all Goods, clean the Storage Unit, and return any keys or security devices by the final date of your notice period. Storage fees remain payable up to and including the end of the notice period, regardless of the date on which you actually vacate the Storage Unit.

Company Rights to Cancel or Terminate

We may terminate your agreement immediately, without refund, if you breach these Terms and Conditions in a serious or persistent manner, including but not limited to non-payment of fees, storing prohibited or dangerous items, causing damage, or engaging in unlawful or unsafe activities.

We may also terminate your agreement by giving you reasonable written notice where we intend to close or redevelop the Site, change the nature of our business, or for any other operational reason. In such cases, we will endeavour to assist in arranging alternative storage or services, but we are not obliged to provide a replacement facility.

Use of the Storage Unit and Prohibited Items

Your Storage Unit is provided solely for the storage of Goods owned by you or in your lawful possession. You must not use the Storage Unit as a residence, office, workshop, or for any trading, manufacturing, or repair activities. You must not connect any electrical devices or equipment without our prior written consent.

The following items are strictly prohibited from storage: explosives, firearms, ammunition, gas cylinders, flammable or combustible substances, toxic or hazardous materials, perishable foodstuffs, live animals or plants, illegal goods, waste or rubbish, and any items that may emit fumes, leak, or otherwise pose a risk to persons, property, or the environment.

We may open and inspect your Storage Unit if we have reasonable cause to believe that it contains prohibited items, that it poses a risk, or that we are required to do so by law or by a competent authority. Where possible, we will seek to notify you in advance, but this may not always be practicable.

Waste Regulations and Disposal of Goods

You are responsible for ensuring that no waste, unwanted items, or refuse are left in the Storage Unit or anywhere on the Site except in designated bins or disposal areas authorised by us. You must not deposit hazardous, restricted, or unsuitable waste materials on the Site.

At the end of your agreement, you must remove all Goods and leave the Storage Unit clean and free from rubbish. If you fail to do so, we may remove and dispose of any remaining items and charge you for the reasonable costs of removal, cleaning, and disposal, including any fees associated with specialist or regulated waste.

If you abandon Goods by failing to vacate the Storage Unit after termination or by ceasing payment without notice, we may, after providing reasonable notice where practicable, exercise a lien over the Goods and ultimately dispose of them to recover our costs and any unpaid charges. We will act in accordance with applicable law when exercising these rights.

Liability and Limitation

You are responsible for ensuring that your Goods are suitably packed, protected, and insured at your own expense. We do not automatically provide insurance cover for your Goods, and our charges do not include such cover unless expressly stated in writing.

While we take reasonable steps to provide a secure and well-maintained facility, we do not accept liability for any loss, damage, or deterioration of the Goods, howsoever caused, unless such loss or damage is directly and solely due to our negligence or deliberate act. In any such case, our liability shall be limited to the lower of the cost of repair or replacement of the affected items, subject to a fair and reasonable overall cap, which may be specified in your storage agreement.

We are not liable for any indirect, consequential, or economic loss, including loss of profit, loss of anticipated savings, loss of business, or loss of opportunity. We are not liable for any loss or damage arising from events beyond our reasonable control, including but not limited to acts of God, fire, flood, storm, theft, vandalism, civil disturbance, or failure of utilities.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be limited or excluded.

Removal, Handling and Transport Services

Where we provide removal, loading, unloading, packing, or transport services in connection with your storage, we will exercise reasonable skill and care in handling your Goods. However, you remain responsible for ensuring that the Goods are adequately protected and for declaring any items of unusual value, fragility, or sensitivity.

We may refuse to handle or transport any item that is unsafe, excessively heavy, prohibited by law, or otherwise unsuitable. You must inform us in advance of any special handling requirements, difficult access, or unusual risks at either collection or delivery addresses.

Our liability in respect of removal and transport services is subject to the same limitations as set out in the liability section above, unless a different limit is expressly agreed in writing. Time estimates for collections, deliveries, and removals are provided in good faith but are not guaranteed. We are not liable for delays arising from traffic conditions, access restrictions, or circumstances beyond our reasonable control.

Customer Indemnity

You agree to indemnify us against all claims, costs, damages, and expenses arising from your breach of these Terms and Conditions, your unlawful or unsafe use of the Site or Storage Unit, or any damage you or your authorised persons cause to the Site, our property, or the property of other customers.

Data Protection and Privacy

We will process personal information about you in accordance with applicable data protection laws. We may use your information for the purposes of managing your account, providing services, verifying identity, processing payments, and meeting legal or regulatory requirements. Further information about how we handle personal data may be provided in a separate privacy notice.

General Provisions

We may amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of your storage agreement will apply to that period. We will make updated terms available at our premises or through our usual communication channels.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure or delay by us in exercising a right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

You may not assign or transfer your agreement or any rights under it without our prior written consent. We may assign or transfer our rights and obligations to another provider as part of a business transfer or reorganisation, provided that your rights are not materially adversely affected.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, their subject matter, or their formation, are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking, accessing a Storage Unit, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.